The Easy Way to Find Vacation Rentals, Hotels and Bed & Breakfasts

Using Rentalo.com to find a place to stay is easy! There are 2 ways to go about that, as shown below: Browse individual property listings If you have some time in your hands, you should browse our property listings in the destination of your choice. Step 1: Search to find your destination - Type the name of the city or town in the search box found in our home page Step 2: Once you get the destination page e.g. orlando, you will be able to browse individual listings You may also narrow your options using our SmartSearch box (found on the left side) to reduce the number of listings that match your needs using filters such as budget, number of rooms, etc. Inquire on multiple properties at once: If you do not have too much time to find the perfect place to stay, we recommend that you use our "Inquire on multiple properties" form found on our destination pages. Within minutes form submitting this form you will start receiving offers/quotes form owners that have the properties that meet your specific lodging needs. You may also use our Lodging Finder service which works the same way as the "Inquire on multiple properties".

Once you find a property you like, you can contact the owner and/or property manager directly using the following methods: Via Email - Use the 'Contact Owner' form (right side of the property page) Via Phone - Click the "Contact Owner" link on the grey bar of the property page to find other contact options. If owner provides us with a contact phone number, it will be displayed under "Contact by phone" tab. Via Website - Again, click the "Contact Owner" link on the grey bar of the property page to find other contact options. If owner provides us with a website, it will be displayed under "Visit property website" tab. Rentalo is constantly working with our listing owners in order to improve the information available to travelers such as rates, availability and contact info. However, we only facilitates the exchange of information between you and the property owners. However, it is the owner's responsibility to post their information on the listings. If you already sent an inquiry via the 'Contact Owner" form, you need to allow time for the owner to reply. Usually, owners reply within 4 - 8 hours, but it may take longer, please be patience. If it's been longer than 24 or 48 hours, please consider using our Lodging Finder service to send your inquiry to other owners in the destination that may be able to help you find a place for your stay.

According to our stats, 85% owners respond to email inquiries within 4 to 8 hours. However, 15% of owners do take up to 48 hours or longer to respond. If you send an email inquiry, please be patient if you are within the 48 hour window. Also, if there is a telephone number, please try calling the property owners directly and inquire about the property or properties you are interested in. (Phone numbers, when available, can be found by clicking on the 'Contact owner' link/tab at the top of the individual listing). If you sent an inquiry more than 48 hours ago, and have not received a response, we recommend that you use our free lodging finder service to receive quotes from other owners in the location (or nearby) that can meet your specific lodging needs.

You can protect your booking with Rentalo's Worry-Free Lodging Guarantee for up to $5,000. To apply you must register your booking with us following the instructions in this page. When booking a property for the first time, we also recommend that follow our tips to avoid possible scams and/or frauds.

Below are some tips and recommendations for travelers and property owners to prevent potential scams and frauds when inquiring or making reservations/bookings via Rentalo: • Avoid wiring funds via Western Union, Moneygram or any other money service that does not offer buyer protection. RENTALO.COM WILL NEVER ASK TRAVELERS TO WIRE MONEY OR SEND CASHIERS CHECKS WHEN MAKING A RESERVATION • Fake Cashier Checks and Money Orders are commonly used by scam artists - beware of them, as banks will cash them and then hold you responsible when the fake is discovered weeks later. • Never give out your personal or business financial information (bank account number, social security number, etc) when inquiring or making a reservation. • When possible, deal locally with folks you can meet in person. If you suspect that a property ad or a traveler using rentalo.com may be part of a scam, please contact us as soon as possible. Be sure to include the URL (or Rentalo ID number), or Inquiry Reference Number in your message. • Before sending any form of payment, ask for business references, check online reviews, ask for copies of appropriate business license(s), BBB status, local chamber of commerce contact information, and any other documentation that may serve to verify the legitimacy of the person or business you are dealing with. Then, take the time to verify these documents. • Rentalo.com highly recommends for property owners to accept payments via credit card whenever possible. is a reliable and cost effective way to receive payments via credit cards and bank transfers. Click here to learn more

Rentalo.com's destination-based inquiry service (also called Lodging Finder or wanted ad service) allows travelers to submit an inquiry to multiple properties in a specific destination that match your criteria with one click. To submit your destination inquiry, follow these steps: First, you need to find the destination of your choice the "search" button on the top bar. Once at the destination page, complete the form under "Inquire on multiple properties" and click "Go" Next, complete the contact information and click "Get Offers" (if this is your first time using RENTalo, you will need to verify your email address via clicking on a link sent your email address). Upon verifying your email, Rentalo's engine will match your inquiry criteria (e.g. dates, length of stay, etc) and generating offers for you, including detailed information about rates, availability, property features, etc: • Receive our Best Value Accommodations Newsletter - Free Vacation Rental, Lodging and Accommodation Deals Instant Offers - You may receive some automatic offers from properties that provide us pricing & availability info. • Receive our Best Value Accommodations Newsletter - Free Vacation Rental, Lodging and Accommodation Deals Email Offers - Within minutes, you may also start receiving additional offers directly from property owners via email. • Receive our Best Value Accommodations Newsletter - Free Vacation Rental, Lodging and Accommodation Deals Phone Offers - If you provided a telephone number, you may get additional offers via phone from highly motivated owners Please know that some of our inventory listings may not be visible to travelers at all times however when you inquire, we will match all the listings that match your inquiry criteria. Most property owners will reply within the next 4 to 8 hours, you may continue to receive offers from our listing owners until you 'de-activate' your inquiry. You can de-activate your inquiry anytime by login into your traveler account and click in the messages tab.

So, you made a booking via Rentalo.com, and got the final confirmation from the owner, the travel date is here, you take a plane (or drive) to your destination and you can’t get a hold of the property owner. What should you do? Below are some tips and recommendations for you to follow: PRIOR TO ARRIVAL: We highly recommend that you contact the property owner prior to the date of your arrival, preferably by phone. The contact information is printed in your booking receipt (if you can’t find it, sign-in to your traveler account in Rentalo.com at http://my.rentalo.com) DATE OF ARRIVAL: If you are not able to check-in for whatever reason, first you need to find alternative lodging. Below is the phone number of our reservations desk (open 24 hours): US and Canada: 1-800-278-5128 Europe: 00-800-11-20-11-40 Use discount code: 56847 You will be responsible to covering the cost of the new reservation, however, keep in mind that your booking via Rentalo is protected, and we will process your refund, assuming that you have a valid reason for not being able to checking in. Some of the most common reasons for travelers not being able to check-in are: - I got lost and wasn't able to arrive at the property. - My fly was delayed / cancelled and wasn't able to check-in on that date. - I was not able to get a response from the property owner and/or contact in my booking receipt. - Etc. LATER: After you secure lodging and/or come back from your stay, you need to contact us and explain the situation. We will expedite your request within the next business day. IMPORTANT: Rentalo's business hours are from 9 am to 7 pm EST, Monday to Friday. If you need any help outside of these hours, you need to contact our reservations desk to help you find alternative accommodations in case something goes wrong during your trip. We hope you have a safe and enjoyable trip!